FIRE INFORMATION
FOR CUSTOMER'S CURRENTLY IMPACTED BY THE WILDFIRES IN OUR SERVICE AREA
SERVICE OUTAGE UPDATE
Our Siskiyou Telephone crews were proud to restore 100% service in the 465 (Klamath River/Oak Knoll) and 496 (Hamburg, Horse Creek, Scott Bar, Seiad Valley) exchanges.
STATE OF EMERGENCY
Post Consumer Disaster Measures
When the Governor or the President of the United States issues a State of Emergency in a county in which the Company serves, and the Company’s ability to provide service has been impacted, the Company shall implement the following procedures demonstrating Compliance with the protections listed in Decision No. 19-08-025:
A waiver of the one-time activation fee for establishing Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding Features, and Messaging Services.
A waiver of the monthly rate for one month for Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding Features, and Messaging Services.
A waiver for the service charge for installation of service at the temporary or new permanent location of the Customer and again when the Customer moves back to the original premises.
A waiver of the fee for one jack and associated wiring at the temporary location regardless of whether the Customer has an Inside Wire plan.
A waiver of the fee for up to five free jacks and associated wiring for Inside Wire Plan Customers upon their return to their permanent location.
A waiver of the fee for one jack and associated wiring for non-plan Customers upon their return to their permanent location.
THANK YOU FIREFIGHTERS, FIRST RESPONDERS, AND UTILITY WORKERS
In addition to restoring service, we have added FREE WiFi hotspots:
Happy Camp
Pizza House, Double J Sports & Spirits, and Gail Zink Park
Scott Bar
Scott Bar Post Office
LOOK FOR THE SISKIYOU TELEPHONE FREE WIFI HOTSPOT HERE SIGN >
Siskiyou Telephone sends our thoughts and prayers to those of our family, friends, and neighbors affected by the wildfires. If there is anything we can assist you with, please do not hesitate to call our team.